90- PT Patient Experience and State of Rehab Therapy Report with Dr. Heidi Jannenga

Jan 23, 2023

💭 ``What creates the best patient experience is to clearly communicate, and that means from the front office to the therapist, anybody interacting with the patient, the clearer the communication the better``. - Dr. Heidi Jannenga

👉🏻 Our guest is Dr. Heidi Jannenga, PT, DPT, ATC. Heidi is the co-founder and Chief Clinical Officer of ⁠WebPT⁠, and advocates for the rehab therapy profession on a national and international scale. Prior to co-founding WebPT, Heidi practiced as a physical therapist for more than 15 years. Heidi is an APTA member, belonging to both the private practice and sports medicine sections, and she's on the board of directors for the Institute for Private Practice Physical Therapy and the Alliance of Physical Therapists for Quality and Innovation. In 2015, she won the Arizona Physical Therapy Association’s Physical Therapist of the Year Award, and in 2018, she received the APTA’s coveted Marilyn Moffat Leadership Award. Today, she regularly speaks as a subject-matter expert at regional, national and international PT industry conferences as well as technology, entrepreneurship, and leadership events.

📚What will you learn:

▪️ Heidi's story and career

▪️ Key trends, challenges, and opportunities impacting the industry.

▪️ Burnout problem in PT

▪️ Employee (PTs) retention and satisfaction

▪️ How to better attract, retain, and satisfy patients

▪️ The drivers of patient-perceived PT success

▪️ Advice to clinicians who are starting their careers

▪️ How to become successful in Physical Therapy

🔎Reports:

📲 Heidi's contact information: